---
title: "Refund Policy"
description: "This Refund Policy explains when payments made to AuthorityTech LLC (“AuthorityTech,” “we,” “our,” or “us”) may qualify for a refund. This policy applies to all services and payments processed through authoritytech.io and any related applications. By submitting payment, you agree to this Refund Policy."
canonical: https://authoritytech.io/refund-policy
---

# Refund Policy

This Refund Policy explains when payments made to AuthorityTech LLC (“AuthorityTech,” “we,” “our,” or “us”) may qualify for a refund. This policy applies to all services and payments processed through authoritytech.io and any related applications. By submitting payment, you agree to this Refund Policy.

Canonical URL: https://authoritytech.io/refund-policy
Last updated October 31, 2025

## 1. General Refund Rule

Except as outlined in Section 2 (90-Day Guarantee), **all payments are final and non-refundable.** This includes:

- PR retainers
- Placement fees
- Strategy and advisory services
- Add-ons and optional services
- Subscription or platform fees

Client delays, changes of direction, team changes, or loss of interest do not qualify for a refund.

## 2. 90-Day Delivery Guarantee (Escrow)

AuthorityTech offers a **90-day guarantee** for clients who submit a qualifying project with approved content and materials. If AuthorityTech does not deliver the agreed placement or deliverable stated in your SOW **within 90 days**, and the delay is not caused by client-side issues (e.g., missing materials, delayed approvals, violations of editorial guidelines), you are eligible for one of the following:

### Option A — Full Refund of Escrow Payment

Your escrowed payment will be refunded in full to the original payment method.

### Option B — Placement Replacement

AuthorityTech will secure a **replacement placement of equal or greater value** at no additional cost. Clients may choose the option that best fits their needs.

### Requirements to qualify

To be eligible for the 90-day guarantee:

- Payment must have been made into escrow.
- All required materials must be submitted within 7 days of onboarding.
- The client must respond to requested approvals within 5 business days.
- The client must not violate editorial, ethical, or compliance guidelines.

AuthorityTech may pause the 90-day timeline if the client delays required inputs.

## 3. Billing Errors

Legitimate billing errors (e.g., duplicate charges or accidental overpayments) will be refunded after investigation. Submit the request to **billing@authoritytech.io**. We will review within 5–7 business days.

## 4. No Chargebacks

AuthorityTech is a B2B professional-services provider. Accordingly:

- Payments are **not eligible** for consumer protection rules such as “product not received.”
- Filing a chargeback before contacting AuthorityTech is considered **fraud and breach of contract**.
- AuthorityTech will dispute all chargebacks using the SOW, activity logs, IP logs, timestamps, and communication records.
- Services may be suspended immediately if a chargeback is filed.

AuthorityTech must be contacted directly before initiating any external dispute.

## 5. Non-Guarantee Situations (No Refunds)

Refunds do **not** apply if:

- The client delays materials, approvals, or required feedback
- The client violates editorial policies or ethical guidelines
- Market conditions impact publication timelines
- The client changes strategy mid-campaign
- A publisher requests revisions or adjustments
- The client declines a valid placement opportunity
- The SOW does not include a guaranteed deliverable

These outcomes are part of the normal PR process and do not qualify for a refund.

## 6. Refund Process (When Approved)

If a refund is approved under the 90-Day Guarantee or Billing Error sections:

- Refunds will be issued back to the original payment method
- Processing time is typically 5–10 business days
- AuthorityTech is not responsible for additional processing delays by banks or payment processors

## 7. Changes to This Policy

AuthorityTech may update this Refund Policy as needed. Continued use of the Platform after updates constitutes acceptance of the revised terms.

## 8. Contact

**AuthorityTech LLC**  
Email: billing@authoritytech.io  
Austin, TX, USA

© 2025 AuthorityTech LLC. All rights reserved.